heybji Terms and Conditions

1 General Terms

heybji (referred to hereinafter as "we", "us" or "the platform") is an online gaming and betting platform serving users in Bangladesh. These terms and conditions ("Terms") form a legal agreement between you and heybji.

These Terms are written in English and apply to users in Bangladesh. If you do not agree with any part of these Terms, we ask that you refrain from using our platform.

heybji reserves the right to amend, change or update these Terms at any time. Changes will take effect as soon as they are published on our platform. Your continued use of the platform after any changes will be treated as acceptance of the revised Terms.

2 Eligibility and Registration

2.1 Age Requirement

To create and use an account on the heybji platform, you must be at least 21 (twenty-one) years of age. Registration by minors is strictly prohibited. We may request the necessary documents to verify your age at any time.

2.2 Single Account

Each individual may create only one account. If multiple accounts belonging to the same person are found (using the same name, address, phone number, payment method or IP address), all accounts may be cancelled and bonuses may be forfeited.

2.3 Accuracy of Registration Information

You must provide accurate and complete information at the time of registration, including:

• Full name (as per national identity card)
• Correct mobile number
• Active email address (where applicable)
• Correct date of birth

heybji reserves the right to suspend or cancel an account if false or incomplete information is provided.

2.4 Identity Verification (KYC)

heybji may conduct identity verification procedures at any time to ensure security and prevent fraudulent activity. This process may require submission of a national identity card, passport or other government-approved documents. We reserve the right to hold withdrawals until verification is complete.

3 Account Management

3.1 Account Security

You are solely responsible for keeping your account login details (username and password) completely confidential. Giving any third party access to your account or transferring your account is strictly prohibited.

If you suspect any unauthorised access to your account, notify our support team immediately. heybji is not responsible for any loss resulting from failure to maintain account security.

3.2 Account Activity

You are responsible for all activity carried out on your account. In the event of a technical error or unauthorised access, contact us immediately.

3.3 Account Inactivity

An account that has been inactive for 12 consecutive months may be marked as an "inactive account". In such cases, we will attempt to notify the relevant user in advance.

4 Deposits and Withdrawals

4.1 Deposit Rules

The following payment methods may be used to make deposits on the heybji platform: bKash, Nagad, Rocket, Upay.

All deposits are processed in Bangladeshi Taka (BDT / ৳). The deposited amount will be added directly to your gaming balance.

4.2 Withdrawal Rules

The following conditions apply to withdrawals:

• Minimum withdrawal amount: ৳1,000
• Withdrawals may only be made to the same payment method used for the deposit
• Account identity verification must be completed
• Wagering requirements for any active bonus must be met

4.3 Currency Transactions

heybji processes transactions in Bangladeshi Taka (BDT) only. Transactions in foreign currencies are not accepted.

4.4 Transaction Rejection

We reserve the right to reject or suspend transactions in the following circumstances:

• Suspicion of fraud or money laundering
• Account verification not completed
• Bonus conditions not met
• A technical issue in the system

5 Bonuses and Promotions

5.1 Welcome Bonus

heybji offers new members a 120% bonus on their first deposit up to a maximum of ৳20,000. Bonus examples:

• Deposit ৳1,000 → Bonus ৳1,200 → Total balance ৳2,200
• Deposit ৳34,000 or more → Maximum bonus ৳20,000 → Total balance ৳54,000

5.2 Wagering Requirements

A 20x wagering requirement applies to the welcome bonus. This means you must wager 20 times the total (deposit + bonus) amount before the bonus funds can be withdrawn.

5.3 General Bonus Rules

• Only one welcome bonus applies per account.
• Bonus funds cannot be converted directly into cash.
• Placing opposing bets ("arbitrage betting") using bonus funds is prohibited.
• If evidence of fraudulent bonus claiming is found, the bonus and associated winnings will be forfeited.
• heybji reserves the right to change bonus conditions or discontinue the bonus programme at any time.

5.4 VIP Programme

heybji's VIP programme has five tiers: Bronze, Silver, Gold, Platinum and Diamond. Weekly cashback benefits are available at each tier, and it is possible to advance to higher tiers through continued play. Separate detailed terms apply to the VIP programme.

6 Betting and Gaming Rules

6.1 General Gaming Policy

All games and betting options available on heybji are operated by certified software providers. Each game has its own rules, which are displayed within the game itself.

Game outcomes are determined through Random Number Generator (RNG) technology, which is fully impartial and auditable. heybji makes every effort to ensure fair play.

6.2 Betting Limits

Each game and market has its own minimum and maximum betting limits. heybji reserves the right to change betting limits overall or for specific users at any time.

6.3 Cancellations and Recalculations

heybji reserves the right to cancel or recalculate bets in the event of a technical error, data error or any other unforeseen circumstance. In such cases, the original stake will be returned to the user's account.

6.4 Game Interruptions

If a game is interrupted due to loss of internet connection or other technical issues, the result will be determined according to the server-side game log. In such cases, heybji's decision is final.

7 Fair Play Policy

7.1 Prohibited Activities

The following activities are strictly prohibited on the heybji platform:

• Using any software, bots, automated systems or artificial intelligence to operate games
• Exploiting any technical error or vulnerability in the system
• Operating multiple accounts to take advantage of bonus offers
• Money laundering or illegal financial transactions
• Fraudulent collusion with other users
• Operating an account on behalf of a minor

7.2 Fraud Detection

heybji monitors all transactions and gaming activity using advanced technology. If suspicious activity is detected, we will conduct an immediate investigation and suspend the account if necessary.

7.3 Consequences

If evidence is found of involvement in any of the prohibited activities listed above:

• The account will be immediately cancelled.
• All bonuses and promotional winnings will be forfeited.
• Balances obtained through fraudulent means cannot be withdrawn.
• heybji reserves the right to take legal action.

8 Responsible Gaming

heybji believes that playing in a healthy and responsible manner can be an enjoyable experience. We are committed to raising awareness against gambling addiction.

8.1 Self-Control Tools

Users may take advantage of the following options to manage their gaming:

• Deposit Limits: Set a daily, weekly or monthly maximum deposit amount.
• Self-Exclusion: Temporarily close your account for a set period of time.
• Permanent Closure: The option to permanently close your account.

To learn more about this, visit our Responsible Gaming page.

8.2 Minor Protection

Only individuals aged 21 or above may use heybji. We take the highest precautions to protect minors and advise parents and guardians to use appropriate parental controls on family devices.

9 Intellectual Property

All content on the heybji platform — brand names, logos, designs, software, text, images, graphics, and games — is the intellectual property of heybji or its licensors. Reproducing, distributing, modifying, or commercially using this content in any way without prior written permission is prohibited.

Game software is owned by the respective providers such as PG Soft, Pragmatic Play, JILI, Spribe, etc., and is operated under their own licenses.

10 Limitation of Liability

To the maximum extent permitted by applicable law, heybji is not liable for the following:

• Financial losses arising from the user's own gaming decisions.
• Game interruptions caused by internet disconnection or device issues.
• Delays or errors by third-party payment providers.
• Unavoidable circumstances (flooding, earthquake, war, or other force majeure situations).
• Losses resulting from a user's failure to maintain the security of their account.

11 Account Closure and Termination

11.1 Closure by User

Any user may request to close their account at any time. It is recommended to withdraw any remaining balance before making the request, as the withdrawal process from a closed account can be complicated.

11.2 Closure by heybji

heybji may close or suspend an account at any time, with or without notice, for the following reasons:

• Any violation of these terms and conditions
• Evidence of fraudulent or deceptive activity
• Providing a false identity or information
• Suspicion of money laundering
• Being identified as a minor user
• Regulatory or legal reasons

11.3 Forfeiture

If an account is closed due to a breach of the terms and conditions, bonus balances and winnings earned from bonuses will be forfeited. Matters relating to the user's own deposited funds will be considered on a case-by-case basis.

12 Changes to Terms and Dispute Resolution

12.1 Changes to Terms

heybji may update these terms and conditions at any time. For significant changes, we will endeavour to notify users via notification. Continued use of the platform after any changes will be considered acceptance of the new terms and conditions.

12.2 Dispute Resolution

In the event of any dispute or complaint, you are first requested to contact our support team. We take all complaints seriously and commit to resolving them fairly.

heybji's final decision on dispute resolution will generally be binding; however, users retain the freedom to pursue legal remedies if they are not satisfied with the decision.

12.3 Disputes Regarding Game Outcomes

In the event of any dispute over a game outcome, the result as recorded in the server logs will be considered final. The time limit for raising a complaint is 72 hours after the relevant game has concluded.

13 Contact and Support

If you have any questions or complaints regarding these terms and conditions or any aspect of heybji, please contact us:

• Live Chat: Support available in Bengali 24/7
• Email: [email protected]

We recommend using live chat for general queries and email for detailed complaints or documentation-related matters.