Responsible Gaming

Enjoy safe and responsible betting at heybji

Play for fun, stay within your limits — heybji is always by your side to ensure a safe experience.

Why is responsible gaming important?

Online betting and casino games can be a great form of entertainment, but they are enjoyable only when you play within your limits. heybji believes that responsible gaming is not just a rule — it is a mindset that every player should have. We want every user who comes to our platform to have a healthy, safe and enjoyable experience.

The purpose of gambling should be entertainment, not a source of income. When someone starts viewing gambling as a way to solve financial problems, that is a warning sign. At heybji we take this very seriously and have put multiple safeguards in place for our players.

Please remember: all services at heybji are for people aged 21 and above only. Underage individuals are not permitted to open an account and we actively verify age.

Our protection tools

The measures heybji has in place to keep your gaming experience safe.

Deposit Limit

You can set daily, weekly or monthly deposit limits. It will not be possible to deposit beyond these limits, so your budget stays fully under your control.

Time-out break

If you feel you need a short break, set a time-out for anywhere from 24 hours to 6 weeks. During this period your account will be temporarily suspended.

Self-Exclusion

Choose self-exclusion for a longer break. You can request an exclusion lasting from 3 months to 5 years. During this time you will not receive any promotional communications either.

Loss Limit

Set a maximum loss limit for a given period. Once the limit is reached, the system will automatically notify you and stop further betting.

24/7 Support

If you have any concerns about gambling, speak with our Bengali-language live chat support team. Our trained team is ready to guide you in the right direction.

Age verification

To open an account and play at heybji you must be aged 21 or above. We ensure through a strict verification process that no underage person can access our platform.

21+

For aged 21 and above only

All heybji services — cricket betting, slots, live casino and other games — are for adults only. Accounts belonging to underage individuals will be closed immediately and the balance may be forfeited. If you believe someone you know who is underage is using this platform, please notify us right away.

Assess your gaming habits

Ask yourself the questions below. If you answer "yes" to more than one, please contact our support team.

Do you place bigger bets to recover your losses?
Is gambling causing tension in your relationships with family or friends?
Are you gambling with money meant for bills or essential expenses?
Have you tried to stop gambling but keep failing?
Is gambling affecting your sleep, work or studies?
Are you lying to hide how much time or money you spend gambling?
Have you gone into debt or sold assets because of gambling?

Remember: asking for help is not a sign of weakness — it takes courage. Speak directly with us through heybji's live chat support or by email and we will help you while keeping everything confidential.

Responsible gaming tips

Set a budget first Before you start playing, decide on a limit — that is your maximum spend. When you reach that limit, stop, regardless of whether you hope to win.

Set time limits Use a timer. Avoid playing continuously for more than one or two hours. Take regular breaks and spend time with family and friends.

Do not bet on impulse If you are tired, irritable or under stress, it is better not to bet. Play with a clear head and a calm mind.

Do not think of gambling as a source of income Gambling is a form of entertainment, not a guaranteed way to earn money. Avoid the temptation to chase losses by placing more bets.

How to set limits and exclusions?

Using the limits and exclusion features at heybji is straightforward. Follow the steps below:

Step 1 — Log in to your account Enter your account and go to your profile settings.

Step 2 — Open the "Responsible Gaming" menu Inside settings, look for the "Responsible Gaming" section.

Step 3 — Choose your preferred limit Set whichever limit you need — deposit limit, loss limit, session time limit or time-out.

Step 4 — Contact live chat if you need self-exclusion For long-term self-exclusion, send a request to our 24/7 live chat support. It takes no more than 24 hours to take effect.

Need help? We are always here

If you have any concerns about gambling, you do not have to face them alone. heybji's Bengali-language live chat support is active seven days a week, twenty-four hours a day. You can also reach us by email.

24/7 live chat support

[email protected]

Responsible gaming frequently asked questions

Find answers to common questions here.

Log in to your account and go to the "Responsible Gaming" section in your profile settings. There you will find options to set a daily, weekly or monthly deposit limit. Once a limit is set, it takes effect immediately. To increase a limit you must wait 24 hours, but you can reduce it immediately.

No. Once self-exclusion is active, you will not be able to log in to your account and you will not receive any promotional emails or messages from heybji. This will remain in place until the exclusion period ends.

A time-out is a temporary break — from 24 hours up to 6 weeks. Your account is reactivated automatically when the period ends. Self-exclusion is longer-term — from 3 months up to 5 years. When the period ends, you must request reactivation via live chat and a cooling-off period applies.

No. heybji is for people aged 21 and above only. Age verification is mandatory at the time of account registration. If we suspect that an account holder is underage, we will immediately suspend that account and begin an investigation.

There are warning signs to watch for: spending beyond your budget, placing more bets to recover losses, hiding your gambling from family and friends, gambling causing harm to your work or studies, and being unable to stop playing. If you notice these signs, contact us immediately via live chat or email.

Yes. When self-exclusion is activated, the balance in your account can be withdrawn. Our support team will assist you with the withdrawal at the time you request self-exclusion. The minimum withdrawal amount is ৳1,000.

Start playing responsibly

Enjoy cricket betting, slots and live casino in a safe environment at heybji — always within your limits.