heybji's Privacy Policy

1. Introduction

This privacy policy ("Policy") applies to the website heybji.cam operated by the heybji platform. The terms "heybji", "we", "our", or "platform" used in this policy refer to the entity operating heybji.

When you visit the heybji website, register, or use our services, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

The core principles of our privacy policy are transparency, accountability, and respect for user information. We believe you should have control over your data, and we always work toward that goal.

2. What Information We Collect

heybji may collect the following types of information:

2.1 Personal Identification Information

• Full name (in Bengali or English)
• Date of birth (for age verification — only users aged 21 and above may register)
• National ID card or passport number (when identity verification is required)
• Email address
• Mobile number

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account number (for processing transactions)
• Deposit and withdrawal history
• Wallet balance information

2.3 Usage Information

• IP address and device identification information
• Browser type and version
• Time spent on the platform and pages visited
• Gaming activity and betting history
• Login and logout times

2.4 Communication Information

• Messages and complaints sent via live chat or email
• Records of customer service calls (where applicable)

3. How We Collect Information

heybji collects information through various methods:

3.1 Direct Collection

We collect information directly from you when you register on heybji, update your profile, request a deposit or withdrawal, or contact customer support.

3.2 Automatic Collection

When you visit our website, certain information is collected automatically through cookies, web beacons, and other tracking technologies. This includes IP address, browser information, and session data.

3.3 Collection from Third Parties

For identity verification or fraud prevention purposes, we may also collect information from trusted third-party service providers, ensuring the highest standards of data protection in such cases.

4. Purpose of Using Information

The information collected is used for the following purposes:

4.1 Account Management and Identity Verification

Your personal information is needed to properly manage your account, ensure secure login, and verify your age and identity. heybji provides services only to users aged 21 and above.

4.2 Processing Financial Transactions

Financial information is used to process deposits and withdrawals through bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳1,000.

4.3 Improving Service Quality

By analyzing your usage patterns, we improve the experience on our platform, add new features, and resolve technical issues more quickly.

4.4 Providing Customer Support

Your information is used to respond to your complaints, questions, or requests and to provide assistance through 24/7 live chat support.

4.5 Security and Fraud Prevention

Our security team monitors information to detect suspicious activity, protect account security, and prevent financial fraud.

4.6 Marketing and Communications

If you have given your consent, we may use your email to inform you about new bonus offers, promotions, and important updates. You can opt out of these communications at any time.

5. Data Storage and Security

5.1 Security Measures

heybji uses industry-standard security technology to protect your information. SSL Encryption ensures that all data transmitted between your browser and our servers is fully encrypted.

Our database and server infrastructure undergoes regular security audits. Through access controls, only authorized personnel can access sensitive information.

5.2 Data Retention Period

We may retain your information for as long as your account is active and, after that, for as long as necessary to fulfill legal obligations, resolve disputes, and ensure fair play. Once the purpose has been fulfilled, information is securely deleted or anonymized in an auditable manner.

5.3 Data Breach Incidents

If a data security breach ever occurs and it affects your information, we will notify you by email as quickly as possible and advise you on the necessary steps to take.

6. Sharing Information with Third Parties

heybji does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:

• Payment Processors: The minimum necessary information required to complete transactions through bKash, Nagad, Rocket, and Upay is shared with the relevant payment service providers.
• Identity Verification Services: As part of the KYC process, information may be shared with trusted third-party identity verification services.
• Legal Obligations: We may be required to disclose information in response to a court order or a lawful request from law enforcement authorities.
• Technology Service Providers: Trusted technology partners engaged for server hosting, analytics, and security services may have access to limited information necessary for operations.
• Business Transfers: In the event of a merger or acquisition, your information may be transferred to the new operating entity, but the protections of this policy will continue to apply.

Outside of the cases listed above, no information about you will be shared with third parties. We expect the same level of data protection from the third parties we work with.

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files that your browser stores on your device at the instruction of our website. They remember your visit and help personalize your experience.

7.2 What Types of Cookies We Use

• Essential Cookies: Essential for running the core functions of the platform (login sessions, security).
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help improve service quality by analyzing website usage patterns.

7.3 Managing Cookies

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.

8. User Rights

As a heybji user, you have the following rights over your own information:

8.1 Right to Access Information

You may request a copy of the personal information stored in your account.

8.2 Right to Correct Information

If there are any errors or inaccuracies in your information, you may request that they be corrected.

8.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a specific period due to legal obligations or legitimate business reasons.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes, such as marketing communications.

8.5 Right to Data Portability

You may receive your information in a structured, commonly used, and machine-readable format.

To exercise any of the above rights, please contact our customer support team via live chat or email. We will respond to your request within 30 business days.

9. Protection of Minors

heybji provides services only to users aged 21 and above. We do not intentionally collect any information from minors. An age verification process is followed at the time of registration.

If we become aware that someone under the age of 21 has registered on our platform, that account will be closed immediately and the associated information will be deleted. Parents and guardians are advised to monitor their children's internet use.

10. Changes to This Policy

We may update this privacy policy from time to time. The date on which a new policy takes effect will be noted at the top of this page as the "Last Updated" date.

For significant changes, we will send a notification to your registered email address. Continued use of our services after the changes will be considered as your agreement to the new policy.

The previous policy will apply to any activity or transaction that took effect before the policy change. The latest version of our privacy policy will always be available on this page.

11. Contact

If you have any questions, concerns, or data-related requests regarding this privacy policy, please contact us in the following ways:

Related Policies

To learn more about heybji's full policies, please read the pages below:

• Terms & Conditions — All terms and conditions for using the platform
• Responsible Gaming — Guidelines for safe and responsible gaming
• About Us — Detailed information about heybji
• FAQ — Answers to common questions