Frequently Asked Questions
heybji FAQ — Answers to All Your Questions
From opening an account and depositing with bKash to bonuses and responsible gaming — find detailed answers to the most common questions about heybji here.
heybji is a safe and reliable online betting and casino platform for players in Bangladesh. The questions and answers below are organised into five topic sections — account and registration, deposits and withdrawals, games and rules, bonuses and promotions, and security and responsible gaming. If you cannot find your question, contact our 24/7 live chat support.
Account and Registration
Account and Registration
To register at heybji, you need a valid mobile number, email address, and date of birth. You must confirm that you are at least 21 years old to complete the registration process. Make sure you provide accurate information, as identity verification may be required when withdrawing funds later.
No. Each player may only hold one account. Creating multiple accounts goes against heybji's rules and risks having bonuses cancelled and your account suspended. If you have any issues with your password or login, contact live chat support directly.
heybji Login Use the "Forgot Password" option on the page. A verification code will be sent to your registered mobile number or email. Use the code to set a new password. If you have trouble with the process, let the support team know via live chat — they will help you quickly.
Account verification is important to ensure smooth withdrawals at heybji. You may need to submit a clear photo of your national ID or passport and proof of current address. The verification process is usually completed quickly and keeps your account secure.
Yes. The heybji website is fully mobile-friendly and runs smoothly on all modern smartphones. Log in from any Android or iOS device browser and enjoy the full service — no separate app needed.
Deposits and Withdrawals
Deposits and Withdrawals
Depositing money from bKash to heybji is very fast — your account is usually credited within a few seconds to a few minutes. There may be a slight delay during periods of network congestion. The minimum deposit amount is ৳100.
Yes. heybji fully supports Nagad. Select the Nagad option on the deposit page and follow the instructions. Deposits via Nagad are generally instant. The minimum deposit amount is ৳100.
The heybji withdrawal process is usually completed within 10 to 45 minutes. This timeframe applies to all methods — bKash, Nagad, Rocket, and Upay. The minimum withdrawal amount is ৳1,000. The process is faster when your account verification is complete.
Yes. Both Rocket and Upay can be used for deposits and withdrawals at heybji. The minimum deposit amount across all mobile banking methods is ৳100 and the minimum withdrawal amount is ৳1,000.
heybji does not charge any extra fees for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, Upay) may apply their own transaction charges. Check your mobile banking service's terms for the latest fee information.
If your withdrawal request is rejected, first check whether your account verification is complete and whether the wagering requirements have been met. If the issue continues, contact the heybji support team via live chat — they will resolve the problem quickly.
Games and Rules
Games and Rules
To bet on BPL and all other cricket matches, log in first and go to the cricket betting section. Choose a match, select the bet type (match winner, total runs, wickets, etc.), enter the amount, and confirm. Bets can be placed up until the match starts and within the live betting window.
heybji offers a wide range of betting markets covering BPL, IPL, T20 World Cup, ICC Champions Trophy, and other international and domestic cricket tournaments. Special markets are also available for Bangladesh Tigers matches. Visit the cricket page to see available events.
heybji offers slot games from reputable providers including PG Soft, Pragmatic Play, and JILI. These games use certified random number generators (RNG), which make the outcome of every spin completely unbiased and unpredictable. Ensuring fair play is a commitment of heybji.
heybji's live casino lets you play in real time with real dealers. Professional dealers from Evolution Gaming and Ezugi run the tables via high-definition video streaming. Live blackjack, roulette, baccarat, and many more games are available. A stable internet connection is all you need to play on mobile as well.
Aviator by Spribe is a crash-style game where a plane flies and a multiplier keeps increasing. You need to cash out before the plane crashes. Place your bet, watch the plane fly, and cash out at the right moment — that is the core strategy. The game also lets you place multiple bets at the same time.
Bonuses and Promotions
Bonuses and Promotions
New accounts at heybji receive a 120% welcome bonus on the first deposit, up to ৳20,000. For example, depositing ৳1,000 gives you a ৳1,200 bonus — making your total balance ৳2,200. The offer must be active at the time of your first deposit to claim the bonus.
The wagering requirement for the heybji welcome bonus is 20x. This means you need to wager the bonus amount 20 times before winnings from the bonus can be withdrawn. For example, if you receive a ৳1,200 bonus, you need to place a total of ৳24,000 in bets. See the terms and conditions page for full details.
heybji's VIP program has five levels: Bronze, Silver, Gold, Platinum, and Diamond. You can move up levels by playing regularly. Benefits include weekly cashback — starting at 0.2% at Bronze and going up to 1.2% at Diamond. Higher levels also come with exclusive offers and priority support.
Yes. The heybji welcome bonus can generally be used across all game categories — cricket betting, slots, and live casino. However, certain promotions may exclude some games or categories. Check the terms and conditions page for the full terms of any promotion.
heybji VIP program members receive cashback each week at a set rate on their net losses. Weekly cashback is 0.5% at Silver, 0.7% at Gold, 1.0% at Platinum, and up to 1.2% at Diamond level. Cashback is added to your account automatically every Monday.
Security and Responsible Gaming
Security and Responsible Gaming
heybji uses SSL encryption technology, which keeps all your personal and financial information protected. Every transaction is completed through encrypted channels. Visit the privacy policy page to learn more about our privacy policy.
heybji is for players aged 21 and above only. Registration and play by minors is strictly prohibited. Age is confirmed during account verification. Responsible gaming is our core principle — any account where age has been falsified will be cancelled.
Yes. heybji provides responsible gaming tools, including self-exclusion. You can request to close your account for a set period or permanently. Contact us via live chat or email at [email protected]. Visit the responsible gaming page to learn more.
heybji offers the option to set deposit limits as part of responsible gaming. Contact the support team via live chat to set a daily, weekly, or monthly deposit limit. This is an effective way to ensure you stay within your budget.
If you feel that gaming is having a negative impact on your daily life, let the heybji support team know right away. Our responsible gaming page has information on various organisations and ways to help yourself. Gaming is always for entertainment — never as a solution to financial problems.
Yes. heybji's customer support is available fully in Bengali, 24/7. You can speak directly in Bengali at any time via live chat. For help by email, write in Bengali to [email protected].
Still have questions?
Our expert support team is with you in Bengali, 24/7. Get instant help via live chat or send a detailed question by email.
Live Chat Support
Instant responses 24/7. Chat in Bengali and get answers right away.
Email Support
For detailed queries or documentation: [email protected]